Souls Harbour Rescue Mission is committed to providing a safe, respectful environment for all stakeholders, including clients, volunteers, staff, and the community. Our complaints policy outlines the procedures for lodging complaints and ensures that concerns are addressed promptly, fairly, and effectively. 

Complaints can be lodged verbally in writing, either in person, via email or through accessing our Contact Us.

Complaints should include sufficient details, such as the nature of the issue, date, time, individuals involved, and any other supporting evidence or documentation.

Access our Complaints Policy.